![]() It should be noted that Ebay limits your ability to request a revision only 5 times per 1,000 feedback received (also has to be on your profile for less than 30 days). ![]() Down to 92% in last 30 days when we have barely ever dipped below 99% in the last 2 years. You can actually ask your customers to remove their negative eBay feedback this is called requesting a Feedback Revision. We’re getting hit HARD with negs recently. What is going on here I bought two phones from 'reputable' sellers that I somewhat trusted, that was until I saw ebay consistently taking down neutral and negative feedback leaving honest reviews about the poor quality of the product the seller was selling. If a neighbor saw an item and was concerned, I doubt they would just take a picture and walk off, surely they would take them inside?Īnnoying thing is Amazon have sided with me on the A-Z claim, but not on the negative removal. Why is Ebay deleting honest Neutral and Negative Feedback Title pretty much says it. The goods were signed for, so hes obviously taken delivery, put them outside to take a picture and then tried to claim INR. So go to the feedback in question and use your computer or device's screenshot function to capture it. Next you need to get a screen-shot of the libellous feedback. Also, the customer said his ‘neighbor’ took a picture of the goods outside his house and then they were gone when he went to get them. If you don't have a scanner then take a clear snapshot of them and load them onto your computer or device. Provided proof to Amazon and they still wont remove it.Īnd another where we have won an A-Z claim for non-receipt, but they will not remove the feedback despite clear signature at the address. One the customer is stating we changed the delivery date twice without letting him know, but in reality he had 3 delivery attempts and was not home for any of them. Have pretty much the same problem with 2 negatives at the moment. How can they allow it to be removed and then changed their mind!Īnd how can they allow false negative feedback?!!! Buyers arent allowed to use threats of negative feedback or low detailed seller ratings to try to get something that wasnt part of the original listing. You can correspond with the buyer to see if you can resolve any issues they still have as only the buyer can remove this feedback. Regardless of the veracity of the statement, it is the buyer’s perception of the transaction. Rather, withdrawn feedback comments remain permanently in each persons member profile only the negative (or neutral) aspect of the comments is removed. As this buyer’s feedback does not meet our stated criteria for feedback removal, it will not be removed. I have reviewed the feedback left for order 204-2744263-7058727. Our Managing Director received your email and requested that I research this issue and respond on his behalf. My name is Darragh, and I’m a member of the .uk Executive Seller Relations Team. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance. We have confirmed that the feedback on Order ID:, which you have submitted for our review, was in violation of our feedback guidelines. My name is Mohammad and I would be assisting you today. Thank you for contacting Amazon Seller Support. This was the message I got when they agreed to remove it…
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